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Support   |   Faq

Q: Where can i find nzb files?
A: is a good example of an nzb searchengine

Q: What is an mbit per second ?
A: Often there is a lot of confusion about this, becouse the terms Mb short of megabit, and MB short of megabyte are being mixed up. To eliminate all the confusion about this we are going to explain both terms. One megabyte is equal to eight megabit. In other words, if you got a subscription of 10 Mb - it means that you can download with a maximum of 1.25 Megabyte per second. In other words, one megabit is eight times as small as a megabyte.

Q: Im getting errorcode 502 - Access Denied to your node.
A: An error with errorcode 502 and the description "Access denied to your node" means that your username and/or password are incorrect. Often this error comes due to the fact that the password is typed wrong from the e-mail, please try to copy and paste it in your usenet program. If the error still persist after that, please contact us at

Q: Im getting errorcode 482 - Too many connections
A: An error with errorcode 482 - Too many connections means that you exceeded the maximum amount of connections with the server. Its possible that this error occures when you have had a timeout with the server, and the server still thinks that you are logged in. Always make sure that you've set the time-out settings in your usenet program to a minimum of 120 seconds, if the problem still persists after this contact us at

Q: NTD formulier.(Notice and Takedown.)
A: You can download this form here en send it to

Q: What is the servername?

Q: Other questions?
A: If you got questions about your account you can email us at with a description of the problem. You're problem will be assigned a ticket number from our automated ticket system, one of our support employees will handle this ticket as soon as possible.